{"@context":"https://schema.org","@type":"JobPosting","title":"CRM and Business Improvement Coordinator","description":"

Overall purpose of position:

Support the delivery of CRM improvement initiatives that strengthen data quality, financial integrity, user experience, and operational effectiveness across Salesforce and related business systems.

The role is responsible for driving project outcomes, coordinating stakeholders, documenting requirements, managing delivery activities, and ensuring successful implementation of agreed improvements.

Key Responsibilities

· Improve supporter data quality through targeted CRM enhancement and data governance initiatives.

· Strengthen donation processing, financial controls and transaction data integrity. Deliver all priority financial integrity improvements according to project plan

· Deliver Salesforce user experience, security and productivity improvements.

· Coordinate the end-to-end delivery of CRM and business systems projects.

· Engage stakeholders to identify opportunities, prioritise improvements and drive adoption of change.

· Track project outcomes, manage risks and ensure delivery of agreed business benefits.

Position Requirements

Essential

· Demonstrated experience delivering business improvement, CRM, system enhancement or transformation projects.

· Strong stakeholder management skills, with the ability to engage and influence users across multiple business functions.

· Experience gathering business requirements, facilitating workshops and documenting processes.

· Strong analytical and problem-solving skills with the ability to identify improvement opportunities and drive outcomes.

· Experience coordinating project activities, managing priorities and delivering initiatives within agreed timeframes.

· Excellent written and verbal communication skills, including preparation of business documentation, training materials and status reports.

· High attention to detail with a focus on data quality, governance and continuous improvement.

· Intermediate to advanced experience with Salesforce or similar CRM platforms.

Desirable

· Experience working with fundraising, membership, customer, donor or not-for-profit Salesforce CRM environments.

· Experience supporting data quality, reconciliation, reporting or operational improvement initiatives.

· Knowledge of Salesforce NPSP, Nonprofit Cloud or related fundraising platforms.

· Experience working with Finance, Fundraising, Customer Service or Operations teams.

· Formal project management, business analysis or change management qualifications.

Success Profile

The successful candidate will demonstrate:

· A strong delivery focus with a proven ability to convert ideas into measurable outcomes.

· The ability to manage multiple initiatives and competing priorities simultaneously.

· A collaborative and proactive approach to stakeholder engagement.

· A passion for continuous improvement, data quality and operational efficiency.

· The ability to work independently while driving accountability across stakeholders.

Experience

2-5 years of hands-on Salesforce CRM improvement experience including implementing and enhancing the Nonprofit Success Pack (NPSP) platform
Experience with data management and data migration tools (Data Loader, Dataloader.io)
Prior experience collaborating with global teams across time zones.

Desirable Qualifications

Salesforce Certified Administrator, or equivalent experience working with Salesforce CRM.

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